vb9999 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
We do not sell, rent or trade your personal data to third parties for marketing or commercial purposes.
All data is transmitted over HTTPS/SSL-encrypted connections. We apply industry-standard technical and organisational security measures.
You have the right to access, correct, restrict and request deletion of your personal data at any time by contacting our support team.
We collect only the personal data that is necessary for the purposes described in this Policy — nothing more.
This Privacy Policy ("Policy") describes how vb9999 ("we", "us", "our"), the operator of the platform at https://vb9999.cam ("Platform"), collects, processes, stores and protects personal data relating to users ("you", "your") who access or register on the Platform.
vb9999 is an English-language online gaming information and entertainment platform designed for Pakistani users and users in other eligible jurisdictions. We are committed to transparent, responsible data handling. This Policy is written in clear English so that every user — whether they are in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — can understand exactly what data we hold and why.
By accessing or registering on the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how your data is processed as described herein, please discontinue use of the Platform and contact us to request account closure.
Note for Pakistani Users: Pakistan does not yet have a comprehensive unified data protection law equivalent to the GDPR. vb9999 applies internationally recognised data protection principles — purpose limitation, data minimisation, storage limitation and data subject rights — as good practice standards regardless of the specific jurisdiction.
For the purposes of this Policy, the following definitions apply:
3.1 vb9999 is the Data Controller for personal data processed in connection with your use of the Platform. As Data Controller, we are responsible for ensuring that personal data is processed lawfully, fairly and in a transparent manner.
3.2 Where actual gaming or betting activities are conducted by a licensed Third-Party Operator, that Operator acts as a separate or joint Data Controller for data processed exclusively in connection with their own services. Their privacy practices are governed by their own privacy policy in addition to this Policy.
3.3 For any privacy-related queries, please contact us using the details set out in Section 15 of this Policy.
We collect personal data in the following categories, depending on how you interact with the Platform:
Data Minimisation: We collect only the data that is necessary for the specific purpose for which it is collected. You will not be asked for information that is irrelevant to your use of the Platform.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, date of birth, CNIC/passport | Registration / KYC submission |
| Contact | Email address, preferred language | Registration form |
| Financial | Transaction history, amounts in PKR | Platform activity / Operator |
| Technical | IP address, browser, device type | Automatic — server logs |
| Behavioural | Pages visited, session duration | Automatic — analytics |
| Support | Chat logs, email correspondence | Support interactions |
We process personal data only for the specific purposes listed below, each supported by an appropriate legal basis:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining and securing your user account | Contractual necessity |
| Identity Verification (KYC) | Verifying age and identity before withdrawals; AML compliance | Legal obligation |
| Transaction Processing | Processing deposits and withdrawals via the Operator | Contractual necessity |
| Security & Fraud Prevention | Detecting and preventing fraud, collusion and money laundering | Legitimate interest / Legal obligation |
| Responsible Gambling | Monitoring for problem gambling indicators; applying self-exclusion | Legal obligation / Legitimate interest |
| Customer Support | Responding to queries, complaints and technical issues | Contractual necessity |
| Platform Improvement | Analysing usage patterns to improve content and functionality | Legitimate interest |
| Legal Compliance | Meeting record-keeping, reporting and regulatory requirements | Legal obligation |
| Marketing Communications | Sending bonus and promotional information you have opted into | Consent (opt-in only) |
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact our support team.
6.1 We do not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.2 All third-party Data Processors engaged by vb9999 are required to process personal data only on our documented instructions, implement appropriate security measures, and refrain from any further processing of your data for their own purposes.
No Unnecessary Disclosure: We do not disclose your personal data to any third party beyond what is strictly necessary for the purposes described above. We do not share data with advertisers, data brokers or social media platforms.
7.1 vb9999 uses cookies and similar tracking technologies to provide and improve Platform functionality, analyse usage patterns and ensure security. A cookie is a small text file stored on your device by your browser.
7.2 We use the following categories of cookies:
7.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance or personalised features of the Platform.
7.4 vb9999 does not use third-party advertising cookies or behavioural targeting cookies for the purpose of serving advertisements on external platforms.
8.1 We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. Our general retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | Legal / AML obligation |
| Transaction records | 5–7 years post-transaction | Financial record-keeping requirements |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Support correspondence | 3 years from last interaction | Dispute resolution |
| Server / access logs | Up to 12 months | Security monitoring |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
8.2 Once the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with you.
8.3 In cases of active legal proceedings, regulatory investigation or dispute, relevant data may be retained beyond the standard periods until the matter is fully resolved.
9.1 vb9999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:
9.2 Notwithstanding the above measures, no internet transmission or electronic storage system is completely secure. While we take reasonable precautions to protect your data, we cannot guarantee absolute security. If you become aware of any unauthorised access to your account, please notify us immediately at [email protected].
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate steps to contain the breach and notify affected users as required by applicable data protection standards.
10.1 Personal data collected by vb9999 may be transferred to and processed in jurisdictions outside Pakistan, including the jurisdiction in which the relevant Third-Party Operator holds its gaming licence and the jurisdiction in which our IT infrastructure is hosted.
10.2 Where personal data is transferred internationally, we take steps to ensure that an adequate level of protection is maintained, including by entering into contractual data processing agreements with recipients that impose data protection obligations consistent with the standards described in this Policy.
10.3 By using the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan and consent to such transfer where it is necessary for the performance of the services described in this Policy.
Subject to applicable law and the specific circumstances of your request, you have the following rights in respect of your personal data held by vb9999:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data we hold about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we pause processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Request a machine-readable copy of the personal data you provided to us, where technically feasible and where processing is based on contract or consent.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect immediately upon request.
To exercise any of the above rights, please contact our Data Protection team at [email protected]. We will respond to verifiable requests within a reasonable timeframe (typically 30 days). We may need to verify your identity before processing your request to ensure your data is not disclosed to an unauthorised person.
12.1 The Platform is strictly for users aged 18 years or older — or the higher minimum age required by the relevant Operator's licence jurisdiction. We do not knowingly collect personal data from individuals below the applicable minimum age.
12.2 During the registration process, we collect date of birth to verify that users meet the minimum age requirement. In addition, KYC verification procedures require users to submit government-issued identity documents confirming their age before withdrawal requests are processed.
12.3 If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe a minor has registered on our Platform, please contact us immediately at [email protected].
13.1 The Platform may contain references to third-party services, including payment providers and Operators. vb9999 is not responsible for the data practices, privacy policies or security measures of any third-party service. Where you interact with a third-party service — for example, when making a deposit via a payment provider — your data will be subject to that provider's privacy policy in addition to this Policy.
13.2 Payment provider names referenced on this Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as familiar financial services for contextual purposes only. Their mention does not imply endorsement, partnership, or that these institutions have any data-sharing arrangement with vb9999.
13.3 We recommend reviewing the privacy policies of any third-party service before providing them with your personal data.
14.1 vb9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal obligations, or changes to the services we offer. The updated Policy will be published on this page with a revised effective date.
14.2 Where amendments are material — that is, where they significantly affect how your data is processed or your rights in relation to it — we will notify you by email (to your registered address) or by a prominent notice on the Platform prior to the change taking effect.
14.3 Your continued use of the Platform following any amendment to this Policy constitutes your acceptance of the revised terms. If you object to any amendment, you should cease using the Platform and contact us to request account closure before the amendment takes effect.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how we have handled your personal data, please contact our Data Protection team using the details below.
Data Protection Contact:
Email (plain text — not a clickable link):
[email protected]
Subject line: Privacy / Data Protection Request
Live Chat: Available 24/7 from the Platform interface — request to speak with a Data Protection agent.
Help Centre: Common privacy questions are addressed in our FAQ.
Languages: English (primary); Urdu support available on request.
We will acknowledge receipt of your request and respond within a reasonable timeframe. Complex requests may take up to 30 days. We will notify you if we require additional time. If you are unsatisfied with our response to a complaint, you may have the right to escalate the matter to the relevant data protection authority in the jurisdiction applicable to your circumstances.
Your personal data is never sold to, rented to or traded with third parties for any commercial purpose.
256-bit SSL encryption protects every data transmission between your browser and our servers.
Data is retained only as long as legally required or operationally necessary, then securely deleted or anonymised.
Internal access to personal data is restricted to staff with a legitimate business need, enforced through role-based permissions.
You will only receive promotional emails if you have actively opted in. Unsubscribe at any time using the link in any marketing email.
This Policy is published in plain English — not buried in legalese — so every player from Karachi to Peshawar can understand their rights.
Our support team is available 24/7 to help with any privacy query, data access request or account matter. For everything else, our FAQ has answers to the most common questions.
18+ only · Gambling may be restricted by local law · Play responsibly